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Certificated Courses

The courses detailed below are accredited through OCN Credit 4 Learning at level 3. If you are interested in any of these courses please contact us.

Leading & Managing Your Team

Learning Outcomes

1. Understand the importance of effective leadership and its application to the manager’s role.
2. Compare and contrast various approaches to ensure effective leadership.
3. Recognise the various range of skills required to perform in the role of leader.
4. Understand the role and responsibilities of a manager leading a team.
5. Recognise the factors which contribute to an effective team.
6. Understand the stages of team development.

Managing Performance

Learning Outcomes

1. Understand the term Performance Management.
2. Understand the basic rules and techniques used in the Performance Management process
3. Recognise a range of different performance management frameworks used by organisations
4. Understand the benefits and issues surrounding performance reviews.
5. Understand the process of managing high & poor performance.

Managing Change

Learning Outcomes

1. Understand what the term ‘Management of Change’ means.
2. Understand the reaction that individuals may have to change.
3. Recognise the personal skills needed to effectively manage and implement change.
4. Develop strategies to introduce change to the process/functions for which a manager is responsible.

Effective Communications

Learning Outcomes

1. Understand what is meant by communication.
2. Understand the impact of internal communication on organisations strategies.
3. Recognise the function of a range of communication skills and understand how they should be applied.
4. Understand how verbal communication and body language can impact on personal communication
5. Develop strategies for improving writing styles and skills necessary to communicate effectively.

Recruitment & Selection

Learning Outcomes

1. Recognise the characteristics of an effective recruitment and selection process.
2. Understand the requirements of legislation at all stages of the recruitment and selection process.
3. Understand the policy requirements of individual organisations at all stages of the recruitment and selection process.
4. Understand what information is contained in job descriptions and person specifications.
5. Know how to prepare for interviews.
6. Understand the key components involved when participating on an interview panel.

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