Course Portfolio

MANAGEMENT DEVELOPMENT

Coaching your Employees
Counselling in the Workplace
Effective Communication
Effective Meetings
Leadership
Managing Change
Managing Conflict
Manager as a Developer
Negotiating & Bargaining
Partnership Working
Preparing & Managing Service Level Agreements
Project Management
Team Development
Train the Trainer
Introductory Management Programme
Management Development Programme for Senior Manager

PERSONAL DEVELOPMENT

Assertiveness
Developing your Potential
Presentation Skills / Public Speaking
Stress in the Workplace
Successful Job Seeking
Time Management
Writing Skills

POLICY

Appraisal / Performance Review
Dealing Effectively with Discipline
Facility Management
Managing Absence
Managing Diversity
Managers Role in Dealing with Stress
Recruitment & Selection
Violence & Aggression in the Workplace

QUALITY

Customer Service Excellence
Developing your Service
Managing Quality
Performance Measurement & Benchmarking
Strategic Planning

A PDF 2009 Course Directory is also available here